What's the Agenda?

Everyone has a strategy. Love them or loathe them, strategies are the cornerstone of public service excellence – provided they lead to the right actions and effective results. This means embedding an evaluation process throughout the strategy and delivery plan. How do we ensure strategies are designed for this purpose? Can we be clear about the plausible effects of our planned actions? Is there an evaluation framework built in from the start? Have performance indicators been properly designed to measure process, output, and contribution to desired outcomes. Is a commitment to monitoring these indicators (and an agreement to monitor this way by all relevant parties) secured? How do we use the results track, monitor, evaluate and manage performance?

 

Our Expertise

• Helping you develop strategies and design operational Delivery Plans
• Defining measurable outputs and outcomes and defining the performance indicators that test how you’re doing
• Performance management made simple – using the Balanced Scorecard and EFQM in performance management and service improvement
• Plausibility – convincing inspectors and accountable bodies that your action plans might reasonably be expected to have the desired results
• Designing, undertaking and interpreting results from the evaluation process
• CAA and Audit – consultancy to win recognition and demonstrate results