What's the agenda?

Housing growth and an enhanced role for the social housing sector are back on the agenda, but will the 2008 credit crunch deflate these hopes? Do we know enough about what influences people’s chosen housing pathway? What local quality of life issues affect market location as much as the property itself? Can the Housing Market Renewal concept turn around the attractiveness of low demand areas? What do we know about the Private Rented Sector – how it meets demand and how to help the sector up its standards? How will ALMOs assess their options for the future, and will tenants be able to cast their verdict? What do social landlords need to do, to use the 2008 CIH Customer Insight guidance to boost their services? Is the STATUS survey enough to assess tenant satisfaction? What are the best models for achieving a strategy of sustained engagement?

 

Our Expertise

• Housing market demand and perceptions research for sustainable communities
• Specialist housing choice pathway and market demand research for BME communities
• PRS surveys, estate and letting agent surveys
• STATUS satisfaction surveys for Councils and Register of Social Landlords
• Enhanced customer segmentation analysis and GIS profiling of tenants and neighbourhoods
• Helping RSLs use the CIH Customer Insight guidance for evidence based continuous improvement and EFQM Excellence reviews
• Options for consulting and engaging tenants in service improvement

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