What's the agenda?

The 2007 Local Government Act now places Councils and Primary Care Trusts under a new ‘duty to consult‘. Consumer views of public services are of course an essential pre-requisite for user-led service improvement. But how do we ensure surveys are designed to ensure the results are used to improve services, instead of just being consultation for its own sake? How can you get the benefits from a dedicated local consultation team as compared to commissioning off-the-shelf mass market research? Do community panels work? In public health and primary care, how can we ensure LINks and wider Patient and Public Involvement draws in a representative cross-section of people, and truly helps improve the patient experience?

 

Our Expertise

• Public attitudes and consumer research for public services
• Customer Services user research, and Customer Insight profiling
• Quality of life research, and general service user satisfaction surveys
• Planning PPG17 Open Space access surveys
• Citizens panels and community workshops
• Geodemographic precision grade sampling and mapping from our CACI InSite Acorn mapping capability
• E-communication that attracts
• M·E·L MetroPoll – our new integrated consumer research service for metropolitan authorities and LSPs
• Community-based PPI Forums at neighbourhood level
• Skilling public service workers in communicating and consultation methods

 

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