What's the agenda?
Our clients have the toughest jobs around – developing and delivering evidence-based public services. There is plenty of training but does it build the skills that help you use evidence to shape better services – services that will make a difference to the people they are for? Modernisation and reform of the public services is rapidly changing the future skill mix that the services need. Can the public services be businesslike and yet retain a distinctive public service ethos? Can we have management excellence that is centred on meeting user and community expectations? How can we transform management training into skillbuilding for excellence?
Our Expertise
- M·E·L’s new Skillcentre – specialising in the skills needed
in modern public services
- Consultation and community engagement skills
- Evaluation and performance management good practice skills
- Setting performance indicators and defining indicator measurement and tracking techniques
- Management for excellence programme – how to deliver performance management
- M·E·L workshop seminars – a regular annual programme of ‘masterclasses‘ in public service excellence for practitioners